Essential to success is effective communication. But even under the best circumstances, communication can be challenging. Add cultural issues, company politics, and technology to the mix and is gets even harder. Nan discusses this topic with expert Pamela Perkins, author of the Art and Science of Communication, and founder and CEO of the Human Communication Institute - http://www.hci-global.net. Then Nan further explores these elements with best selling author, Peggy Klaus about these so-called, soft skills. Peggy is the President of Klaus Associates, and author of The Hard Truth About Soft Skills - http://www.peggyklaus.com/

Nan Russell is the author of Hitting Your Stride: Your Work, Your Way (January 2008); and Nibble Your Way to Success (March 2007). Her syndicated column, Winning at Working is published in over eighty publications. She is a sought after motivational speaker and workplace consultant. Nan is the founder and president of MountainWorks Communications and has spent over twenty years in management, most recently with QVC as a Vice President. Sign up to receive her Winning at Working tips and insights at http://www.nanrussell.com